No Need to Call the Front Desk, Just Send a Text

It seems that nowadays personal interaction is a thing of the past. Start-up companies such as Zingle or Kipsu are offering an app that allows hotel concierge employees to connect with smartphone savvy hotel guests in a matter of minutes. Through text messages, hotel guests are able to ask simple questions such as “where is the gym?” to more personal questions like “can you get me a flight from New York to Florida?” Hotels say that this service will lead to happier customers and hopefully save them from bad reviews on powerful travel sites such as TripAdvisor or Expedia. However, if you are still craving personal interaction, there will always be the option to pick up the phone and have a voice at the other end.

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Source:

http://www.nytimes.com/2015/06/30/business/no-need-to-call-the-front-desk-just-send-a-text.html?ref=technology

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No Need to Call the Front Desk, Just Send a Text

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